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Car Rental Requirements

  • What´s the minimum age required for renting a car?


    The minimum age required by most rental companies in order to be able to rent a car is 25. In Brazil, on the other hand, the required minimum age established by rental companies is 21.

    Some rental companies will allow for someone under 21 to rent a car but will charge an additional fee to do so. If you are under 21 and interested in renting a vehicle or if you´re just in doubt about possible terms and conditions, you can reach out to us through our Booking Center. We´ll be happy to provide all the necessary information regarding rates and conditions for your rental specifications.

  • What´s required when renting a car?

    You must be 25 or older and have held a valid driver’s license for at least 2 years. You must also have a valid passport and an international credit card, issued under your name, with sufficient funds for a credit hold (safety deposit). Additionally, depending on your destination country´s legislation, it´s important to have and hold an International Driving Permit (IDP).

    Important: Keep a printed version of the Booking Confirmation Document with you at all times. Third party credit cards and credit cards that are not issued by banking institutions will not be accepted. Rental companies reserve the right to accept or decline any credit card at their sole discretion.

  • What´s required when renting a car in Brazil?

    You must be 21 or older and have held a valid driver’s license for at least 2 years. You must also have a valid passport and a credit card, issued under your name, with sufficient funds for a credit hold (safety deposit).

    Important: The person responsible for the booking will have to present a valid credit card, under his or her name, issued by a banking institution and which possesses sufficient funds for a credit hold (safety deposit). Third party credit cards, as well as credit cards that are not issued by banking institutions will not be accepted. Rental companies reserve the right to accept or decline any credit card at their sole discretion.

  • Can I rent a car if I don’t own a credit card?

    When picking up your vehicle at the rental location, you will be asked for a valid credit card, issued under your name and by a banking institution, with sufficient funds for a credit hold (safety deposit).

    For an additional fee, some rental companies will allow you to include a Financially Responsible Person in your rental contract in the form of an additional driver. This person will have to present a valid credit card keeping to all the aforementioned specifications. The terms and conditions applicable to the primary driver will also apply to the Financially Responsible Person.

    Should it be an option, you will be able to include a Financially Responsible Person during the booking process . If you prefer, you can also contact our Booking Center directly. We are always happy to help.

  • Which documents will be required of me when picking up my vehicle?

    A valid driver’s license held for at least 2 years.
    A valid passport.
    A valid credit card, issued under your name, with sufficient funds for a credit hold (safety deposit).

  • Do I need an International Driver’s Permit to rent a car?

    The requirement of an International Driver’s Permit varies quite a bit between countries. 


    • For someone that lives in a member-country of the MERCOSUR bloc, his or her national driver’s license will suffice.
    • In the United States, foreign driver’s licenses are widely accepted so long as the license´s language uses the same alphabet as in the English language. If not, an International Driver’s Permit is recommended.


    In any case, remember to always carry a photo ID with you.

    To avoid inconveniences during your travels, contact our Booking Center and find out if the country you are traveling to requires the International Driver’s Permit.

About Car Rental Insurance

  • How do insurance coverages work?

    Rental companies offer insurance that includes coverage against damages to the vehicle, its occupants and third parties.
    The most commonly available insurance coverage for car rentals are:

    • Loss Damage Waiver (LDW) also known as Collision Damage Waiver (CDW): This coverage typically waives financial responsibility if the rental car's damaged or stolen. It also covers loss-of-use charges while the rental's in the shop, towing charges, and related fees.

      If you already have comprehensive and collision coverage on your personal car insurance policy, the value of your rental car is likely covered even in the event of a total loss.  You'll only be responsible for the deductible, plus any added fees from the rental company.

    • Additional Liability Insurance (ALI) also known as Liability Coverage: This coverage protects against potential lawsuits should the authorized driver, while behind the wheel, injure someone or cause damage to someone else´s property.

      In the United States, this coverage is mandatory in 49 states (exeption: New Hampshire) but the coverage limit itself will vary by state. Check each states required limit here and avoid inconveniences during your trip.

    • Personal Effects Coverage (PEC): This coverage insures any personal items kept in the rental vehicle.

      If you have homeowner´s insurance, renter´s insurance or condo policy, your personal items will generally be covered even if they are stolen from a rental car. You should always review your policy documents to be sure before you elect or decline this coverage.

    • Personal Accident Insurance (PAI): Personal Accident Insurance helps you handle the medical and out-of-pocket costs that add up after an accidental injury. This may include emergency treatment, hospital stays and medical exams, and other expenses you may face.

      If your personal health insurance already covers accidents, then you most likely won´t need to purchase this coverage at the rental location. You should always review your policy documents to be sure before you elect or decline this coverage.

    Optional coverages can be added to your reservation during the booking process or directly at the rental shop’s counter. It is important, however, to mention that the inclusion of the various additional coverages offered over-the-counter is entirely up to you.

    In your Booking Confirmation Voucher you´ll find a complete description of all the insurance coverages included in your hired service package. When picking up your vehicle, make sure to have understood the rental conditions as well as the details of what you will be charged for before signing the contract.

    Should you suffer any mishaps while enjoying your rental, you should always follow the procedures established by the rental company for such cases. Common practices include, presenting an incident report/police report and filling in the rental company’s accident form within 24h of the incident, amongst others. This information is readily available at the rental location as well as in the rental agreement itself.


  • What is excess insurance?

    Car rental excess insurance is a coverage that protects you against any excess charges you may incur should your rental car be damaged or stolen.


  • What are the limits for excess insurance?

    Excess limits vary between rental companies, the type of insurance hired and the category of the rental vehicle. You can check the approximate cost of excess insurance during the booking process at Rentcars.com. It´s also important to check all other insurance costs and details when signing your rental agreement.


  • Are any items not covered by the rental insurance coverages?

    Yes. Normally, rental companies do not offer insurance for items such as: extras, tires, rims, suspension damaged by potholes or curbs, dents, scratches and cracks on the windshield.


    Furthermore, loss of or damage to the vehicle´s key or its documents that was brought on by flooding or any other form of force majeure is not covered.


    These elements may vary between rental companies. When you sign the rental agreement and pick up your vehicle, make sure you to check all insurance specifications.


Payment Options

  • What are my payment options?

    When you rent a vehicle with Rentcars.com you can choose between:


    • Payment at destination: Pay for your entire reservation, including any extras, once you reach your destination, directly at the rental company location and in local currency.

    • Online Payment: Pay for your entire reservation, including any extras, online. online payments will be charged in US dollars through PayPal (a global payments platform). For more information on how PayPal works, or to open an account, please visit their Help section.

    • Online Payment + Payment at destination:  pay for your reservation online and for extras   once you reach your destination. (it will be done directly at the rental office in local currency when you pick up your vehicle. Any payments done over-the-counter must be in local currency. 

    Important: Most rental companies do not accept cash as a form of payment for your rental. They do, however, accept international credit cards. If you book your rental over the phone, your will receive an e-mail containing a link to our payment section where you will be redirected to our PayPal page.
  • What are my payment options in Brazil?

    For rentals in Brazil, payment is done directly at the rental company location when picking up or dropping off your vehicle. In such cases, there´s no need to pay Rentcars.com in advance. However, some rental companies may request some form of advance payment to guarantee your booking. Check out our Payment Conditions page for additional  information.

     


  • How can I get a receipt?

    Rentcars.com does not provide any type of receipt for your car rental, however, you may request a receipt from the rental company when picking up or dropping off your rental.


Rates and Charges

  • How do the security deposits (credit holds) work?

    When signing the rental agreement, most rental companies will request a security deposit (credit hold). The amount requested, however, varies and will depend on the vehicle´s category and rental period as well as on the rental company itself.


    This amount will not be charged. Instead, it will only be put on hold, constituting a warranty for the rental company. The hold will be removed upon request of the rental company once you return the vehicle. Should the hold have been placed on a credit card, the wait-time for the hold removal to take effect will depend on your card´s operator.

  • Does Rentcars.com charge a booking rate?

    No, Rentcars.com does not charge a booking rate for your reservation. The administrative fees specified in the daily rates are imposed by the rental companies and are comprised of municipal, state, federal and airport fees.


  • What’s included in the rental fee?

    Your daily fee includes a 24 hour vehicle rental period (starting from the time you sign your rental agreement), unlimited mileage, basic insurance coverage and the rental company’s administrative fees. There may be exceptions where mileage is limited so always make sure to check what services are included in your rental. Furthermore, when signing your rental contract, you may be offered the option of adding on extras to your vehicle (such as a GPS) – keep in mind that it is entirely up to you whether or not to add them to your rental.


    The daily fee at some destinations depend on the pick-up and drop-off times established in the rental agreement. In such cases, even if your rental period does not complete 24 hours, you will be charged for a 24 hour rental period. It is important to note that even if your rental period is less than 24 hours, if you don’t return the vehicle at the established time, you will be charged for an additional rental period of 24 hours.


  • What should I do in case of extra charges?

    If the total charged by the rental company is greater than what was agreed upon with Rentcars.com, you may ask the rental company to specify what the extra charges are for. It is not uncommon for rental companies to offer additional services when signing the rental agreement but keep in mind that these extra items are not a requirement for you to be able to pick-up your vehicle. The decision is entirely yours.


    Before signing the rental agreement, read it thoroughly. Should you have any doubts or should something be unclear, ask a company employee to go over the details with you or reach out to our Booking Center.


    Important: After returning your rental, the rental company, if applicable, may charge to your card any outstanding toll services or traffic fines incurred during the rental period


Modifying and Cancelling a Booking

  • Can I modify or cancel my reservation through Rentcars.com?

    Yes, and it’s quite simple. You can modify or cancel your reservation through your account using your registered login and password. We recommend, however, that you thoroughly read the conditions for changing or cancelling a booking beforehand. These can be found in the confirmation voucher sent to your e-mail or by accessing the My Bookings section in your account page.


    It is important to note that all requested modifications will be subject to availability and possible price changes. Always assess the pros and cons of changing your booking, especially during high season.


  • What should I do if I need to modify or cancel my reservation?

    You can modify or cancel your reservation through your account using your registered login and password. We recommend, however, that you thoroughly read the conditions for changing or cancelling a booking beforehand. These can be found in the confirmation voucher sent to your e-mail or by accessing the My Bookings section in your account page. 


    You can also request a booking modification or cancellation through Rentcars.com's Booking Center.


    Bookings set for payment at destination do not hold a cancellation fee. International bookings that have been paid for online, however, possess a cancellation fee equivalent to 5% of the total paid amount.


    Should it be necessary, we always recommend that you cancel your reservation in advance so as to avoid possible no-show fee charges by the rental company.


  • Modifying a reservation paid for via PayPal

    Making a change to your booking is quick, easy and can be done via your account page or by reaching out to our Booking Center. If the change in your booking calls for a reduction in the amount already paid, rentcars.com will refund the difference via PayPal. On the other hand, if the change calls for an increase in price, Rentcars.com will send you a link redirecting you to Paypal´s payments page where you will be able to pay for the difference.


  • Cancelling a reservation paid for via PayPal

    Bookings paid for on-line, whether entirely or partially, must be canceled through Rentcars.com, never through Paypal or the rental company.

    If you cancel your reservation through PayPal, PayPal will have to check whether or not a transaction from you to Rentcars.com was completed and if the service paid for was received but, since the booking will still be active, PayPal will understand that the service was in fact received and they will not refund the amount.

    When you cancel your booking directly through Rentcars.com, we inform PayPal of the cancelation and the amount paid is returned to your account without any hassles.

    Find out how to cancel your reservation.

    If you cancel your reservation before the pick-up date, you will be charged for 5% of the total amount paid so as to cover the incurred administrative expenses. If you cancel your reservation after the set pick-up date, however, you will be charged a total equivalent to one day daily rate.


  • No-Show - Bookings paid for via PayPal

    In case a reservation that has been paid for online is not redeemed, Rentcars.com will only charge you for one daily rate. The remainder will be returned to your PayPal account.


    In case you do show up at the rental location so as to claim your reservation but fail to meet the minimum established requirements (i.e: invalid driver’s license; credit card does not possess sufficient funds for the security deposit; etc.), Rentcars.com will charge you for an equivalent to 5% of the reservation’s total amount and will refund the remainder. In such cases, so that we may provide the appropriate refund, a receipt from the rental company is necessary.


    Note: Car rental company, Keddy, has a pre-set No-Show fine.


Booking Confirmation

  • How do I know if my reservation has been confirmed?

    After completing the booking process, you will be able to track your reservations´s status by accessing your account with your registered login and password. Once your reservation is confirmed, we´ll also send you a confirmation e-mail with all of your booking details.

  • The rental company requested more information to confirm my reservation. Why?

    Some Brazilian rental companies perform this extra verification step so as to ensure that the confirmed reservation will be put to use. It is important that you reply to the email providing the requested information within the established deadline so as to ensure your booking.

    Important: Rentcars.com guarantees complete confidentiality of your personal information. We will NEVER request your credit card information via telephone, email or live chat. For your own safety, online payment transactions are only processed through our secure and encrypted environment.

    If you are unsure of the email´s origin or require further assistance, please reach out to us.


  • I made a reservation but still haven’t received a confirmation e-mail. What should I do?

    The booking confirmation e-mail is sent to the address you registered during the booking process. Please check your inbox as well as your SPAM folder to be sure of whether or not it was received. In any case, you can always access your account and check your reservation´s status in My Bookings. Should you have any doubts or questions you´d like cleared up, you may always reach out to us for further information.

     



Optional Services and Extras

  • Can I rent a specific vehicle?

    Unfortunately, rental companies cannot guarantee a booking based on make, model, color or other specifications. Rental companies work with vehicle groups comprised of a variety of makes, models and colors that possess the same basic configuration. When signing your rental agreement, you will be able to choose from the available vehicles that fall under the booked vehicle group.


  • Can someone other than the reservee drive the vehicle?

    Yes, rental companies offer the option of including an additional driver but note that the person added to the booking as such is subject to the same terms and conditions as the person who placed the reservation.


    This service is charged as an Extra and the amount charged can differ between rental companies.


  • Can I include more than one additional driver?

    Yes, rental companies offer the option of including more than one additional driver. All additional drivers are subject to the same terms and conditions as the person who placed the reservation.

  • Can I rent a child booster seat or an infant car seat?

    For some locations, the option of selecting this Extra during the booking process is made available. If you place your reservation over the phone, through our Booking Center, make sure you request that this extra be included.


    In locations where this Extra is not available during the booking process, you may always reach out to the rental company and check if they have any available.


  • Can I request a GPS in advance?

    Yes, rental companies offer the option of including a GPS during the booking process. If you place your reservation over the phone, through our Booking Center, make sure to request that this extra be included.


  • What is a car rental agreement (contract)?

    A car rental agreement is a signed contract between the renter and the rental company that specifies the terms, conditions and policies of the rental.


    Go over the information contained in this document thoroughly and be sure to clear up any doubts or questions you may have before signing it. Once signed, you will have agreed with all its specifications.


  • What are Shuttle and Delivery services?

    Shuttle and delivery services are offered by rental companies that cater to airports but that do not have a rental location within the airport itself.

    Shuttle Service: the rental company will pick you up at the airport and take you to the rental location so as to sign the agreement and pick-up your rental.

    Delivery Service: the rental company will deliver the rental to you, at the airport.


  • What´s a Sunpass?

    Sunpass is an automatic payment system, stuck on the inside of your vehicle´s windshield, and that´s valid within Florida, Georgia and North Carolina.


    Because it´s automatic, Sunpass helps save time when passing tolls through exclusive Sunpass lanes on toll roads. In other words, Sunpass holders can zip right by toll plazas without even slowing down. 


    Instead of stopping to pay at every toll plaza, Sunpass sensors will automatically charge the toll fare to the rental company which will, in turn, deduct the amount from the returnable security deposit required when picking-up the vehicle.


    Check to see if your elected rental company offers this optional item. If so, it might be good idea, when signing your rental agreement, to request that it be added to your rental and enjoy a hassle-free trip.

Things You Need to Know When Traveling with a Rental Car

Suggestions for You

  • Can I modify or cancel my reservation through Rentcars.com?

    Yes, and it’s quite simple. You can modify or cancel your reservation through your account using your registered login and password. We recommend, however, that you thoroughly read the conditions for changing or cancelling a booking beforehand. These can be found in the confirmation voucher sent to your e-mail or by accessing the My Bookings section in your account page.


    It is important to note that all requested modifications will be subject to availability and possible price changes. Always assess the pros and cons of changing your booking, especially during high season.


Feedback and Other Questions

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