If it's necessary to proceed with the cancellation of the reservation, you can make the request through the website. It's a very simple 3-step process:
Log in to your account and go to the "My Reservations" tab;
Select the reservation to be canceled and click on "Cancel Reservation";
Indicate the reason for the cancellation. There's also a space for you to add any comments if you wish.
The cancellation process is very intuitive.
Important information for canceling your reservation
Be aware! Charges may apply for cancellations made outside the deadline, i.e., within 48 hours or less before the car pick-up;
Cancellation may not be immediate and could take up to 24 hours to process.
What is the deadline for refunds?
If you have opted for online payment, as soon as the cancellation is confirmed by our team, the process of refunding the eligible amount will begin, which can take up to 5 days to be completed.
Learn more about refunds here.